Shipping policy

Order Processing

Orders are typically processed within 2–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping

We currently ship within the United States.

Shipping rates and available delivery options will be displayed at checkout. Delivery times are estimates and may vary depending on the carrier and destination.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control, including carrier delays, weather, or other disruptions.

Incorrect Shipping Information

Please make sure your shipping information is correct before placing your order. If you notice an error, contact us at info@hudsonthecoon.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Damaged or Incorrect Orders

If your mug arrives damaged, defective, or incorrect, please contact us at info@hudsonthecoon.com within 14 days of delivery with your order number and photos of the issue. Once approved, we'll be happy to send a replacement at no additional cost.

Questions?

For any questions regarding your order or shipping, contact us at info@hudsonthecoon.com.