Refund policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If your mug arrives damaged, defective, or incorrect, please contact us at info@hudsonthecoon.com within 14 days of delivery with your order number and photos of the issue.

Once approved, we’ll be happy to send you a replacement at no additional cost.

If a replacement is unavailable, we may issue a refund to your original payment method or offer store credit.

This policy does not affect any rights you may have under applicable law.